Shipping policy

We do not accept returns through the website.


SHIPPING POLICY

At Kookaburra Sport India, we strive to ensure your order reaches you as quickly and efficiently as possible. Please review the following shipping guidelines: 

  • Orders are shipped through trusted third-party logistics partners. All deliveries are subject to the service terms and operating conditions of the respective courier provider. 

  • We work with reliable shipping partners to provide secure delivery and extensive coverage across India. 

  • Express delivery options may be available for select locations. Where applicable, additional shipping charges will apply. You must raise request through official contact details provided 

  • Orders placed before 11:00 AM on a working day are generally processed and dispatched on the same day. Orders received after 11:00 AM, on weekends, or on public holidays will typically be dispatched within 1–2 working days. Once dispatched, deliveries are usually completed within 7–15 working days, depending on the destination and courier service. 

  • Once your order has been dispatched, you will receive the shipment and tracking details to help you monitor your delivery. 

  • A shipping charge of ₹99 will apply to orders below ₹499. This shipping fee is non-refundable. 


EXCHANGE POLICY

At Kookaburra Sport India, we are committed to providing quality products and a positive shopping experience. If you receive a product that is unsuitable due to size, arrives damaged, is incorrect, or has a manufacturing defect, we will work with you to resolve the issue as quickly as possible. 

Exchange Eligibility 

Products may be eligible for exchange if the request is raised within 5 days of receiving your order. The product must be in its original, unused condition, with all packaging, labels, and tags intact. 

Subject to product availability, we will offer an exchange for the same product or one of similar value. Where applicable, a price difference of up to 5% of the product value may be charged or refunded to your wallet. 

Return Shipping for Exchanges 

If the exchange is requested due to a manufacturing defect or an incorrect item supplied by us, Kookaburra Sport India will arrange a reverse pickup wherever the service is available. 

If the exchange is requested for personal reasons, such as selecting an incorrect size, the customer will be responsible for arranging and bearing the cost of returning the product. 

In locations where reverse pickup is unavailable, customers may be requested to return the product through a reliable courier service. 

Please ensure that products are securely packed before dispatch. The customer is responsible for any loss or damage that occurs while the item is being returned to us. Please make packaging video for the same  

Inspection & Approval 

All returned products are subject to inspection upon receipt. If the returned item does not meet the eligibility conditions, we reserve the right to decline the exchange and return the product in the same condition in which it was received. 

Certain cases, particularly those involving suspected manufacturing defects, may require further evaluation by our Quality team. Based on the assessment, the appropriate resolution may include a replacement, exchange, or refund. 

Refund Timelines 

Where a refund is approved, the amount will be processed back to the original payment method. Bank refunds are generally completed within 7–15 business days, subject to the processing timelines of the respective bank or payment provider. 

Customer Support 

Note: We do not accept returns/exchange through the website. For assistance with exchanges, damaged products or any order-related queries, please contact our customer support team: 

Email: orders@kopojis.com 
Phone: +91-9068898453 

Unboxing Video 

To help us resolve any claims related to transit damage, missing items, or incorrect products, we strongly recommend recording an unboxing video while opening your package. 

If you receive a damaged, incomplete, or incorrect order, please share the unboxing video with our Customer Support team within 24 hours of delivery. This helps us review your request and provide a faster resolution.